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Q&A | Online Customer Inquiries

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Information Collected
Name, telephone number, email address, name of employer, service usage log, sign-in log, cookies,
IP information.

Collecting Personal information and Purpose
Hanwha Uses the information Collected for the Following Purposes
- Addressing customer complaints, providing notices
- Checking the frequency of site-visits or for site-usage statistics

Retention of Personal information and Usage Period
In principle, after the purpose for the collection and usage of personal information has been satisfied, the pertinent information will be discarded immediately.
However, the following information can be retained for the stated period for the following reasons.
- Information retained : Name, telephone number, email address, name of employer, service use log,
   sign-in log, cookies, IP information.
- Reason for Retention : To keep track of Q&A¡¯s as well as follow-up questions.
- Retention period : 3 years

Also, if applicable due to relevant laws, Hanwha can retains the following personal information for a statutorily stipulated period as follows.

Information pertaining to customer complaint and handling thereof : 3 years

Do you consent to our privacy policy as stated above?
Yes No

Assigning Collected Information in Trust of Third Party
Hanwha outsources the information management to the following company
- Trustee : Hanwha S&C
- Trustee¡¯s Responsibilities : Providing notices, delivery of marketing materials, website and system
   management.

Do you consent to entrust us with your personal information to
a third party for privacy maintenance purposes?
Yes No
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